Collaborate closely with our developers to improve Proton products based on customer feedback.Extensive troubleshooting in order to detect the cause of the issue.Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for.Interact directly with Proton Mail customers to answer questions regarding our services.As a Customer Support Specialist for Proton Mail, you’ll be in charge of resolving our customers' technical support questions related to our product.
We are looking for enthusiastic tech-savvy individuals to join our Customer Support team in our offices in Skopje. We need you, your voice, your ideas, and your ambition to make it happen. We want to create more than just one of the world’s most impactful tech companies we want to create a new internet that serves the interests of all people. Join one of Europe’s fastest-growing companies to help us solve challenging problems and build new products that will reach hundreds of millions of people. While we are based in Geneva, Switzerland, we have offices in Zurich, Prague, London, Vilnius, Skopje, Taipei, and many more employees working remotely around the world. Our diverse and dynamic team is made up of more than 400 members representing over 40 different nationalities. Journalists from outlets like The Guardian and The New York Times, some of the world’s largest organizations, and people in more than 180 countries have signed up for over 70 million accounts. Today, Proton makes privacy universally accessible. Subsequent Proton products, such as Proton VPN, Proton Calendar, and Proton Drive, give our users full control over how and with whom their data is shared. Our first product, Proton Mail, is now the world’s largest encrypted email service. Proton was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Building this better internet might seem daunting or even unthinkable, but at Proton, this is what we do every day. A better internet, where privacy is the default, is possible.
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